Real Learning

Unlocking safer, healthier and happier people in your workplace.

Keep your people safe, put your customers first and build an environment where everyone belongs.
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Learning programmes that transform your culture

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At Real Learning, we’re not just about ticking boxes – we’ve won awards for our culture transformation programmes. Our programmes are designed to immerse everyone in this leader led journey.


From bite-sized e-learning modules to interactive workshops, we cultivate an environment where every individual becomes an essential part of this cultural shift.

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“Across the business, not just in safety, our learning style has shifted completely so that every learning activity we do is in the same style that we learned from Real Learning – line led, filled with reflection, coaching moments, and action pit stops. I would absolutely encourage anyone who wants to shift their culture to have a chat with Heidi and the team – they are absolutely the best partners on any project.”

Wendi Bains

Chief Health and Safety Officer

Keep your people safe and well

Real safety change starts at the top. The SafeAs programmes work with leaders from the top down to transform safety culture.
Transform your safety and wellbeing culture

Be your customer's first choice 

Being your customers’ first choice not only boosts your reputation but establishes a loyal customer base, driving sustained success. FirstChoice ensures your customers are the main focus of everything you do and how you do it.

Become your customers first choice

Build an inclusive environment 

Diversity and inclusion have become a priority for many businesses. The BetterTogether programme has been designed to give you the leadership mindset, skills, and tools needed to foster a more inclusive and balanced environment within the business.

Get the best out of your people

Develop strong leaders

We understand that the most effective learning happens in the midst of everyday work. Whether you’re developing a leadership mindset, strategies for the future, or mastering essential leadership skills, Nudge.Leadership has you covered.

Lead to build performance

Be ready for change

There are organisational and individual benefits and risks with every change. ChangeReady equips you with the skills, knowledge, and confidence to lead your people effectively through change. 

Be change ready

Bespoke:ForYou

Discover a new standard in learning content creation with us. We can design and deliver your learning for you. High quality. High impact. High value. Training material your people can simply pick up and run with
Create your bespoke programme

We use a blended approach

Face to face and virtual learning
Micro learning
Performance support tools
Gamification
Coaching

Trusted by many

Why partner with us?

We’re not just about training, we’re about transformation. We understand that one size doesn’t fit all when it comes to learning, which is why we tailor our approach to suit the needs of your business.

Our innovative approach integrates face-to-face interaction, virtual learning, and on-the-go support tools to create a truly transformative experience.
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Z Energy the Z Factor

Z Energy is one of New Zealand’s largest fuel distributors with branded Service Stations. 

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Tradelink sales development
Australia’s oldest plumbing merchant Tradelink have been in the industry for over 150 years.
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Fletcher Building safety leadership

Fletcher Building Limited is one of the largest listed companies in New Zealand. 

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The name isn't just for show.
We keep it...

Real world

We make it real by using your look and feel, your language and telling your stories. We take the time to understand your business values and outcomes to create an authentic and impactful experience that works in the real world.

Engaging and impactful

Our approach is engaging and impactful. We create memorable learning experiences supported by high-end performance support tools that get learners walking to talk, bringing their learning into their flow of work.

Activates behaviour change

Our proven approach to culture change supports people in putting their learning into action. We take them on a thinking journey that changes mindsets and drives long term behaviour change.

Learner led, learner driven

We start with the leaders. We give them the tools and support to drive the learning through their people. It becomes part of what they do every day.

We want to make a real difference

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We specialise in creating a tailored, blended learning experience. Our approach combines short, impactful face-to-face or virtual learning sessions, microlearning modules, and online performance support tools to use on the job. We make learning stick with regular reinforcement activities and one-on-one and cohort coaching.
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What we do to get you results

Discovery

We build strong partnership with our clients. We see ourselves as part of your business. We listen because this stage underpins everything. That adage measure twice, cut once has never been truer. When we get this right here, everything else follows. We help you build learning and development strategies tailored to your story. 

Design

Our design process involves crafting thoughtful high-level learning maps, with a real focus on collaboration with the business. We work closely with the business to ensure that each programme is tailored precisely to reflect the business values and objectives, resulting in impactful business outcomes aligned with the organisation's vision.

Develop

We’re a one stop design shop. We develop high end, fully customised performance support tools that work both in the classroom and the real world. We work with new technologies and embrace the latest trends in learning design.

Deliver

We test drive all our solutions. By running a pilot, we can make changes to ensure we hit the mark. With years of experience across Australasia, we are known for our strong facilitation in the face to face and virtual classrooms. We also offer Train the Trainer facilitation and post-training coaching.

We apply the Kirkpatrick model, which assesses our programmes across four levels: reaction, learning, behaviour, and results. This is aligned with your business outcomes and provides a thorough evaluation of the effectiveness of the programme.

Rita Slogrove

Learning and development manager at Fletcher Building

Heidi and the team at Real Learning really understood us as a business and what we needed. Heidi’s skills as both a facilitator and instructional designer are exceptional, and she really knows how to design to enhance the learner’s journey. The visuals they create are strong, meaningful, and hugely impactful. The work that Real Learning has done for us has made a huge difference to us and the project. Our participants have called this “the best programme I have ever attended” and this positive sentiment is consistent across the Australian division

Gretchen Young

Learning and Development Specialist NZ at the Police Association

Leaders are busy people and they often put their own development into the ‘too hard’ or ‘do it later’ basket. Real Learning’s nudge modules provide the perfect answer to that challenge. Experienced and aspiring leadership development just when they need it. Whether you have an hour or just a few minutes to spare, each nudge module offers a range of options from in-depth learning to bite-sized reminders, providing the versatility leaders need to hone their skills exactly when they need to apply them. As a leadership development specialist, nudge provides the perfect platform for me to integrate in-time learning into a broader learning and development programme, and the flexibility to tailor learning solutions for the specific needs of cohorts, teams and individuals. Beautifully designed and modern, nudge is an attractive leadership development programme to integrate into your organisation’s learning and development system.

Anthony Eastman

Z Factor Experience Manager

Thank you, thank you, thank you! You’ve completed the mammoth task of getting around our Retailers and their Ops teams across the country and delivering the Z Factor refresh workshops for FY21. Congratulations! With two trial workshops, eleven full day workshops, numerous modes of transport you’ve done it! All three of you have contributed a huge amount to the ongoing success of Z’s customer excellence in the retail field.

Wendi Bains

Chief Health and Safety Officer at Fletcher Building Limited

When we had to reset our safety culture, we knew we needed a partner who could help us design a programme that would help shift the mindset of our people, not just once but forever. Now, 4 years on, we are seeing the results: our serious injuries are down 86%, our overall injury rates have dropped in half (that’s nearly 150 people who go home to their families without harm every year), and our mindset (our belief that we could prevent all injuries) has more than doubled to 89%. I can’t imagine we would have been able to accomplish what we have without Heidi and the Real Learning team. Across the business, not just in safety, our learning style has shifted completely so that every learning activity we do is in the same style that we learned from Real Learning – line led, filled with reflection, coaching moments, and action pit stops. I would absolutely encourage anyone who wants to shift their culture to have a chat with Heidi and the team – they are absolutely the best partners on any project.

Dr Galia Barhava-Monteith

Founder of Oro Group Mentoring

I loved collaborating with Heidi and the team at Real Learning on creating the Better Together Leadership Experience for Fletcher Construction.  Heidi’s ability to take complex concepts like inclusion and gender bias and translate them into an experiential and practical learning experience was highly beneficial. The programme was very well received across the business, and the focus on leaders taking action meant that we could see shifts in the culture in a relatively short time frame. This practical approach made the learning experience highly effective.

Kirsty Moffat

People and Performance Manager - Mico NZ

We had a very short timeframe between concept to delivery which meant that we were not in a position to have multiple briefings and check in discussions. I was looking for a team who could take a high-level brief - and then take ownership of how the programme developed, which I knew Heidi and her team could do. I have enjoyed working with Real Learning in their ability to inject fun, humour and engaging exercises into their programmes. Nobody wants to be talked at for two days solid, but often ‘activities’ can miss the mark as well. The Real Learning team not only understood what we were trying to achieve, but they were also able to gain a sense of the “persona” of the audience we were delivering to. As a result, they designed a fantastic workshop based programme with the right balance between serious discussions, some laughter, engaging activities and some quality brainstorming. The programme delivered what we were hoping to achieve, which was a great ‘learning experience’ – but more importantly, a mindset shift and greater level of understanding and commitment towards delivering a truly customer ‘leading’ experience across our network.

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Eloise Tzimas

Facilitator / Transformation Coach

Elosie is a seasoned coach with a passion for empowering individuals to unlock their full potential. Eloise specialises in communication skills development, professional and performance coaching, and working with individuals, teams and business owners. With a unique blend of expertise, empathy, and a results-driven approach, she has become a sought-after person for those seeking personal and professional transformation.

Matt Wilmot

Virtuoso Media

Virtuoso Media provides full service video production with in-house creative, scripting, directing, shooting & editing. We produce premium content for filmmakers, corporations and private businesses. Capturing the perfect shot is an art and something we are very passionate about. Our keen eye for composition, extensive experience in production & post-production, and relentless quest for perfection ensures that everything we deliver is of exceptional quality.

Nina Velleman

Bunkhouse Graphic Design

Nina is a Senior Graphic Designer and co-director of Bunkhouse Graphic Design with over 20 years of experience working in the industry. She takes pride in her innovative approach to creative ideas and is passionate about visual communication. As the Graphic Designer for Real Learning, nothing gives her more pleasure than creating collateral that enhances and supports the learning programmes and workshops for greater engagement and understanding.

Frans Plummer

Leadership Coach and Facilitator

Frans natural interest in people led to his academic roots in organisational behaviour, completing his honours in Industrial Psychology. His professional career has been a journey through change-, project-, sales-, and general management for start-ups, NGO's, charitable trusts, SMEs, and multinational corporations. These days Frans spreads his time and energy across business development, life coaching for men, couples, kids, and business teams, dispute resolution & mediation, and training facilitation. Frans is keenly interested in the development of human potential and is passionate about every session being an opportunity for further personal and professional growth.

Zoe Burt

Lead Learning Designer

Zoe is passionate to create real behavioural change. She believes in creating compelling and engaging learning for organisations to drive real success within their people.
Zoe works as a Learning Designer, where she is responsible for working with subject matter experts, analysing and applying best practice trends in learning technologies, instructional design, devising models of assessment, and facilitating face-to-face workshops.

Charlee Neubrandt

Project manager

As Customer Delivery Manager, Charlee is responsible for the planning and execution of all Real Learning projects. She stays connected with clients from the proposal through to delivery, ensuring that every project is delivered on time, hitting the high standards Real Learning pride themselves on.
Getting projects out the door is Charlee’s passion, but she also gets involved with the instruction design and development, applying her background in sales and customer service to the programmes.

Heidi Lance

Director and Head of Learning

Heidi believes in keeping it real which is why she called our learning design company Real Learning.

You’ll see this in Heidi’s approach. She is pragmatic and believes that learning should equip you with what you need to get results in the real world, whether that be a more engaged team, a safer team, more sales or better customer experience.

With nearly 20 years of experience in learning design, development and facilitation, Heidi has experience working across numerous industries including construction, grocery, energy, banking and retail. She is a highly experienced learning and development strategist, an engaging facilitator and learning designer of industry leading learning tools.

Heidi is an accredited facilitator of 7 Habits of Highly Effective People, Everything DiSC and is GENOS EI accredited through OPRA Psychology Group.

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