Real Learning

Fletcher Building Safety Leadership

Fletcher Building engaged Real Learning to create a safety leadership programme aimed at shifting leaders’ mindsets towards safety, fostering a commitment-based safety culture within their teams.
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The client

Fletcher Building Limited is one of the largest listed companies in New Zealand, manufacturing and distributing building products throughout New Zealand and across the Tasman. It is made up of 7 divisions that look after a total of 35 standalone businesses with 14000 people.

The challenge

After 5 fatalities over a short period of time, Fletcher Building approached Real Learning to create a safety leadership programme focusing on moving the leaders’ mindsets to safety, so they can lead their teams to a commitment-based safety culture. The programme needed to be easily customisable to suit the needs of over 2000 leaders, filtering from the Exec team to Frontline leaders.

The solution

The solution was a blend of online modules, leader led face to face learning sessions and leader led coaching. At the beginning the learners filled in a safety leadership self-reflection that they revisited again at the end. This became the basis of their safety action plan. Comprehensive facilitator and implementation guides were handed to the business so that people could customise the program as required. Look at this video that showcases our learning design.
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The results

Safety Leadership became the gold standard for its truly authentic approach to changing hearts and minds. Now, 4 years on, Fletcher Building are seeing the results: their serious injuries are down 86%, the overall injury rates have dropped in half (that’s nearly 150 people who go home to their families without harm every year), and people mindset (the belief that we could prevent all injuries) has more than doubled to 89%.

What they had to say

Rita Slogrove

Learning and development manager at Fletcher Building

Heidi and the team at Real Learning really understood us as a business and what we needed. Heidi’s skills as both a facilitator and instructional designer are exceptional, and she really knows how to design to enhance the learner’s journey. The visuals they create are strong, meaningful, and hugely impactful. The work that Real Learning has done for us has made a huge difference to us and the project. Our participants have called this “the best programme I have ever attended” and this positive sentiment is consistent across the Australian division

Wendi Bains

Chief Health and Safety Officer at Fletcher Building Limited

When we had to reset our safety culture, we knew we needed a partner who could help us design a programme that would help shift the mindset of our people, not just once but forever. Now, 4 years on, we are seeing the results: our serious injuries are down 86%, our overall injury rates have dropped in half (that’s nearly 150 people who go home to their families without harm every year), and our mindset (our belief that we could prevent all injuries) has more than doubled to 89%. I can’t imagine we would have been able to accomplish what we have without Heidi and the Real Learning team. Across the business, not just in safety, our learning style has shifted completely so that every learning activity we do is in the same style that we learned from Real Learning – line led, filled with reflection, coaching moments, and action pit stops. I would absolutely encourage anyone who wants to shift their culture to have a chat with Heidi and the team – they are absolutely the best partners on any project.

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Eloise Tzimas

Facilitator / Transformation Coach

Elosie is a seasoned coach with a passion for empowering individuals to unlock their full potential. Eloise specialises in communication skills development, professional and performance coaching, and working with individuals, teams and business owners. With a unique blend of expertise, empathy, and a results-driven approach, she has become a sought-after person for those seeking personal and professional transformation.

Matt Wilmot

Virtuoso Media

Virtuoso Media provides full service video production with in-house creative, scripting, directing, shooting & editing. We produce premium content for filmmakers, corporations and private businesses. Capturing the perfect shot is an art and something we are very passionate about. Our keen eye for composition, extensive experience in production & post-production, and relentless quest for perfection ensures that everything we deliver is of exceptional quality.

Nina Velleman

Bunkhouse Graphic Design

Nina is a Senior Graphic Designer and co-director of Bunkhouse Graphic Design with over 20 years of experience working in the industry. She takes pride in her innovative approach to creative ideas and is passionate about visual communication. As the Graphic Designer for Real Learning, nothing gives her more pleasure than creating collateral that enhances and supports the learning programmes and workshops for greater engagement and understanding.

Frans Plummer

Leadership Coach and Facilitator

Frans natural interest in people led to his academic roots in organisational behaviour, completing his honours in Industrial Psychology. His professional career has been a journey through change-, project-, sales-, and general management for start-ups, NGO's, charitable trusts, SMEs, and multinational corporations. These days Frans spreads his time and energy across business development, life coaching for men, couples, kids, and business teams, dispute resolution & mediation, and training facilitation. Frans is keenly interested in the development of human potential and is passionate about every session being an opportunity for further personal and professional growth.

Zoe Burt

Lead Learning Designer

Zoe is passionate to create real behavioural change. She believes in creating compelling and engaging learning for organisations to drive real success within their people.
Zoe works as a Learning Designer, where she is responsible for working with subject matter experts, analysing and applying best practice trends in learning technologies, instructional design, devising models of assessment, and facilitating face-to-face workshops.

Charlee Neubrandt

Project manager

As Customer Delivery Manager, Charlee is responsible for the planning and execution of all Real Learning projects. She stays connected with clients from the proposal through to delivery, ensuring that every project is delivered on time, hitting the high standards Real Learning pride themselves on.
Getting projects out the door is Charlee’s passion, but she also gets involved with the instruction design and development, applying her background in sales and customer service to the programmes.

Heidi Lance

Director and Head of Learning

Heidi believes in keeping it real which is why she called our learning design company Real Learning.

You’ll see this in Heidi’s approach. She is pragmatic and believes that learning should equip you with what you need to get results in the real world, whether that be a more engaged team, a safer team, more sales or better customer experience.

With nearly 20 years of experience in learning design, development and facilitation, Heidi has experience working across numerous industries including construction, grocery, energy, banking and retail. She is a highly experienced learning and development strategist, an engaging facilitator and learning designer of industry leading learning tools.

Heidi is an accredited facilitator of 7 Habits of Highly Effective People, Everything DiSC and is GENOS EI accredited through OPRA Psychology Group.

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